Website Support Assistant
Let your team run programmes, not answer the same emails.
People ask whether a call is open, who can apply and where you work. An assistant on your website answers from your programme documents and hands real cases to your team.
What visitors ask
Answered from your own documents.
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“Is the programme still open?”
Answers from your current call, deadlines included. Remove the notice and it stops offering it.
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“Who can apply?”
Explains eligibility exactly as your documents state it. Decisions stay with your team.
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“Where do you work?”
Answers from your list of locations and project sites.
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“Is this message really from you?”
Points to your official channels, from your own contact and fraud notices.
How it works
Your information in, a person when needed.
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Your documents
We load the pages and documents you approve. Nothing else.
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Answers with sources
Each answer shows where it came from. If it is not there, it says so.
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A person when needed
WhatsApp, email and call buttons put visitors through to your team.
It answers questions and hands over to people. It does not take bookings or payments, and it is not a WhatsApp bot.
Our funder asks where data goes. What do we say?
Each organisation gets its own private copy on its own server. Chats are stored there and not shared with anyone else.
We run several programmes. Can it keep them apart?
Yes, when each programme has its own document. Every answer shows its source.
Does it read our website by itself?
No. During setup we save the pages you choose as documents and load them with anything else you approve. You decide what it knows.
See how it would answer your questions.
Send us a few real questions your visitors ask. We reply with how an assistant would answer them from your website.